Getting Started
What is the shelf life of our products?
Our bites, granolas and chips are free from preservatives and chemicals so they are best to enjoy within 3 months. While our nut butters if stored properly can last up to 5 months!
Where are our products made?
All our products are handmade and packed with love in Hong Kong.
Are our products organic?
Our products are all natural and do contain some organic ingredients. Currently our priority is to invest in high quality, premium ingredients, while keeping our products accessible. We work closely with our suppliers to ensure that their standards are in line with our brand values.
Is there added sugars? What sweeteners do we use?
All our products are free of refined sugar. If you taste any sweetness, they are from natural sugars such as honey, pure maple syrup, and stevia.
Apart from online, where can we get your products in Hong Kong?
You can also find bits of our paradise in various retailers in Hong Kong. Take a look here: Find Us
Shipping
How long do deliveries usually take?
Our products are made to order – so it may take up to around 2-7 working days for them to be delivered to you.
Is there a minimum order?
There is no minimum order – go coconuts.
Do you allow pick ups?
At the moment we don’t allow pick ups from our kitchen. Feel free to leave us a note below or contact us if you have any special request and we will do our best to cater.
Email us: hello@cocoparadise.com
Call us: +852 35946030
How much is delivery fee?
We use multiple shipping providers to ensure the fastest and best delivery to your door. Shipping is free for orders of $350 or more and $50 for orders under that.
How do I know if my order is being processed?
A confirmation email will be sent to you.
It's been 7 working days and I haven't recieved anything. How do I check on my order?
You can leave us a note below or chat with us on facebook.
Feel free to also contact us through:
Email: hello@cocoparadise.com
Phone: +852 35946030
Payment
Do you do customised orders?
We are open to collaboration, special orders and requests! Customised gift sets, bulk orders, events, wedding, birthdays and corporate packages… feel free to drop your ideas with us.
Email us: hello@cocoparadise.com